Welcome to Ganesha shop online - it's easy! and secure!

Protx is a secure credit/debit card payment provider approved by Lloyds TSB and other card processors. Once you have completed your order you will be linked to the Protx website where you can enter your credit card details securely.

How to browse
Just click on any products on the left hand menu to see them.

How to buy
Next to each product you will see the following:

enter the quantity desired in the white box and click on the buy button

How to keep track of your ordering
Every time you buy a product, you will see your running total (excluding postage) and be asked to OK it.
You can also view your entire order including postage at any time by clicking on the shopping basket link, top left hand menu.

To change quantities
Just enter a new quantity in the white box on the product page and press order to update or in your shopping basket.

To delete an order or quantity
Enter a zero in the white box on the product page and press order to update or use the delete button on the shopping basket.

To check out
When you have finished proceed to the checkout from the shopping basket.
Complete the order form as required and press the final confirmation button to move to the protx website to enter your credit card details securely.
After authorisation you will be returned to our website.

Terms and conditions

VAT
Prices include VAT.

About hand made products
Most of our products are handmade and so are subject to natural variation in size and colour.

Dispatch
Goods are dispatched within 3 days. You will be notified if there are any delays. We will always contact you regarding out of stock goods.

Postage
Postage is £2.95 per order with free delivery for orders over £50 (except for Kauna goods as listed on their page).

Refunds and exchanges policy
We will exchange or refund goods within 14 days, but postage will not be covered. We will not be able to provide a refund for any goods that appear to have been used. Please always arrange proof of posting (available free of cost at post office counters) when returning goods.

We will provide a full refund for all faulty goods. This will include postage and reasonable return postal expenses (covering original actual cost of postage).

Please follow this procedure when returning items:

1. email us at returns@ganesha.co.uk with your order number (starts with ganesha e.g ganesha100111100) and details of the goods you are returning.

2. Please return goods to the following address:

Ganesha
3 Gabriel's Wharf
56 Upper Ground
London SE1 9PP

Goods may be returned by 1st/2nd class mail or Royal mail standard parcel service if heavy.

Please ensure you get a proof of posting (this is free at any PO counter).
Please note if a return item goes missing in the post we cannot issue a refund unless you can produce a proof of posting

For orders over £100 please use special delivery and contact us before sending.

If you wish to speak to someone at the shop call 020 7928 3444 Tue-Sun 1145-1745. (Answer machine available out of hours or if we are busy).

Privacy policy
We won't give your details to anyone else.

Cookies
No personal details are stored on cookies in this site. Cookies are used to store the shopping basket and to provide security in the log in for the wedding pages.

Our business details
Ganesha is a partnership (Jo Lawbuary and Purnendu Roy)
3 Gabriel's Wharf
56 Upper Ground
London SE1 9PP
tel no:020 7928 3444
email: mail@ganesha.co.uk
vat no:GB 835 2681 19